Contact Us

At CozySip, we are always happy to hear from you. Whether you have a question about one of our tea and coffee organizers, need assistance with an order, would like more information about shipping, or simply want to share your experience with us, our team is here to help.

We believe great customer service should feel simple, friendly, and straightforward. If something is unclear or you need assistance before or after your purchase, please reach out and we will do our best to provide a helpful response.

Get in Touch

Email: support@CozySip.store

For general questions, product information, order assistance, shipping inquiries, return and refund requests, or other customer service matters, please contact us by email. When contacting us about an existing order, including your order number can help us locate your information and assist you more efficiently.

Phone: (416) 858-3157

Our phone line is available for customer inquiries and support. Please have your order information available when calling about an existing purchase so that we can provide assistance as efficiently as possible.

Our Address

CozySip
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

This is the business contact address for CozySip. For order-related questions, we recommend contacting our support team first so that we can direct your request to the appropriate assistance.

How We Can Help

Our customer support team can assist with a variety of questions, including product details, product usage, order information, shipping updates, returns, refunds, and general inquiries about our collection.

If you are considering a product and are unsure whether it will suit your space or intended use, you are welcome to contact us before placing your order. We are happy to help you better understand the available features and organization options.

If you have already placed an order and need assistance, please include your order number and a brief description of your question. For issues involving a damaged, incorrect, or incomplete order, photographs or other relevant information may also help us resolve the matter more efficiently.

Product Questions

Choosing the right organizer depends on how you plan to use it. Some products are designed specifically for tea bags, while others are suitable for coffee pods, sweeteners, spices, drink packets, or a combination of beverage essentials.

If you are unsure which organizer is right for your needs, our team can help you compare product features, storage layouts, dimensions, and intended uses.

We want every purchase from CozySip to feel considered and worthwhile.

Order Support

If you need help with an existing order, please contact us with your order number and the email address used during checkout whenever possible.

Providing these details allows our team to identify your order more quickly and provide more relevant assistance.

For questions about delivery, please remember that shipping times can vary depending on the destination and circumstances affecting the carrier network. Our standard worldwide shipping commitment is designed to provide convenient delivery while keeping the process straightforward for customers.

Returns and Refunds

We want you to feel comfortable shopping with CozySip. If you are not satisfied with your purchase and need to request a return or refund, please contact our support team within the applicable return period.

Our store provides a 30-day return and refund period under our applicable return policy. Before sending an item back, please contact us so that we can provide the appropriate instructions and help ensure the process is handled correctly.

A Friendly Support Experience

We understand that contacting customer service is not always something people look forward to. Our goal is to make the experience as easy as possible.

Whether your question is simple or requires additional assistance, we will approach it with patience and professionalism. We believe that good service means listening carefully, providing useful information, and helping customers find a practical solution.

Stay Connected With CozySip

CozySip is more than a place to shop for organizers. We are building a brand around the simple pleasure of creating calm, welcoming spaces for tea, coffee, and everyday beverage rituals.

As our collection grows, we look forward to bringing you more thoughtful organization ideas, new products, and inspiration for creating your own cozy beverage station.

For any questions, suggestions, or customer service needs, please do not hesitate to reach out.

Email: support@CozySip.store
Phone: (416) 858-3157
Address: 1545 Avenue de la Montagne E, Québec, QC G3K 1P5, Canada

CozySip — Thoughtfully Organized for Every Sip.