Contact Us
Welcome to CozySip. We're delighted to have you here. Whether you have a question about one of our products, need help with an order, want to request a return, or simply need more information before making a purchase, our friendly customer support team is always happy to assist you.
At CozySip, we believe that excellent customer service should feel just like our products—warm, welcoming, reliable, and comforting. Every message we receive is handled with care because we understand that behind every order is someone looking to create cozy moments at home.
Customer Support
If you need assistance, the fastest way to reach us is by email.
Email: support@CozySip.store
Our customer support team aims to respond to all inquiries within 2–5 business days. During holidays, promotional events, or periods of high order volume, response times may be slightly longer, but we always do our best to reply as quickly as possible.
To help us assist you efficiently, please include the following information whenever possible:
- Your full name
- Your order number
- The email address used when placing your order
- A detailed description of your question or concern
- Photos of the product if your inquiry relates to damage or a product issue
Business Information
CozySip
Business Address:
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada
Phone:
(416) 858-3157
Email:
support@CozySip.store
Please note that our business address is provided for official correspondence and customer support purposes. It is not automatically our return address. If you wish to return an item, please contact us first so we can provide the correct return instructions.
Order Assistance
Need help with an existing order? We're happy to assist with:
- Order confirmation
- Order status updates
- Shipping information
- Tracking assistance
- Delivery questions
- Product inquiries
- Address corrections (before shipment)
- Order cancellations (when possible)
- Missing items
- Damaged products
- Return and refund requests
If your order has already been shipped, we will gladly help you track your package and provide updates whenever possible.
Shipping Support
We proudly offer Free Standard Shipping Worldwide with an estimated delivery time of 7–10 business days after processing.
If your package appears delayed, please don't worry. International shipments occasionally experience customs inspections or carrier delays. Our team will gladly investigate your shipment and work with our logistics partners to provide the most accurate information available.
For shipping inquiries, please include your tracking number whenever possible.
Returns & Refunds
Customer satisfaction is very important to us.
If you experience any issue with your purchase, please contact us before returning any product.
For return requests, kindly provide:
- Order number
- Product name
- Reason for return
- Photos (if applicable)
Our team will carefully review your request and provide complete return instructions.
Please remember that products should not be returned without prior authorization, as return locations may vary depending on the fulfillment center.
Product Questions
Not sure which mug is right for you?
We're always happy to answer questions regarding:
- Materials
- Capacity
- Dimensions
- Product care
- Microwave compatibility
- Dishwasher compatibility
- Gift recommendations
- Product availability
- Style recommendations
We want every purchase to be the perfect addition to your daily coffee or tea ritual.
Damaged or Incorrect Orders
Although every order is carefully packed, accidents during shipping can occasionally happen.
If your order arrives:
- Damaged
- Broken
- Chipped
- Incorrect
- Incomplete
Please contact us within 7 days of delivery.
Include clear photographs of:
- The product
- The packaging
- The shipping label
We'll review your request promptly and provide an appropriate solution, whether that's a replacement, refund, or another suitable resolution.
Privacy & Security
Your privacy is important to us.
If you have questions regarding your personal information, account security, or privacy rights, please email:
We take every reasonable measure to protect your information and handle all customer data responsibly.
Business & Partnership Inquiries
Interested in working with CozySip?
For wholesale opportunities, collaborations, media requests, or other business partnerships, please contact us via email with the subject line:
Business Inquiry
Please include:
- Your name
- Company name
- Website (if applicable)
- Details about your proposal
Our team reviews every inquiry carefully.
Our Commitment
At CozySip, we believe that every interaction should reflect the same warmth and comfort that inspires our products. Whether you're shopping for your first ceramic mug or adding another favorite to your collection, we want your experience to be simple, enjoyable, and worry-free.
Our goal isn't simply to sell beautiful drinkware—it's to help create peaceful mornings, cozy evenings, meaningful conversations, and everyday moments worth remembering.
Thank you for choosing CozySip. We truly appreciate your trust and look forward to serving you whenever you need us. Your satisfaction is, and always will be, at the heart of everything we do.