Terms of service

Last Updated: July 18, 2026

Welcome to CozySip.store. These Terms of Service govern your access to and use of our website, online store, products, services, features, communications, and purchasing experience.

Throughout these Terms, the words “CozySip.store,” “CozySip,” “we,” “us,” and “our” refer to the operator of CozySip.store. The words “you,” “your,” “customer,” and “user” refer to any individual or organization that visits our website, creates an account, places an order, contacts us, or otherwise uses our services.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer products and services online. Shopify permits merchants to publish Terms of Service and other store policies, but merchants remain responsible for ensuring that their policies are appropriate for their business and applicable laws.

Please read these Terms carefully before using CozySip.store. By accessing our website, browsing our products, submitting information, creating an account, or purchasing from us, you agree to be bound by these Terms and all policies incorporated into them by reference.

If you do not agree with these Terms, you must not use our website or purchase products from us.

1. Business Information

CozySip.store operates an online retail store offering drinkware and related lifestyle products, including ceramic mugs, glass cups, coffee cups, tea cups, gift sets, saucers, spoons, lids, and related accessories.

Our contact details are:

CozySip.store
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

Email: support@CozySip.store
Phone: (416) 858-3157

Please note that our business contact address is not automatically an authorized return address. Customers must contact us and follow the return instructions provided under our Return & Refund Policy before sending any product back.

2. Acceptance of These Terms

By using CozySip.store, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You are legally capable of entering into a binding agreement.
You will provide accurate and complete information.
You will use the website only for lawful purposes.
You will not use our products or services in violation of applicable law.

If you use CozySip.store on behalf of a company, organization, or other entity, you confirm that you have authority to bind that entity to these Terms.

These Terms apply to all users of the website, including browsers, customers, account holders, vendors, suppliers, content contributors, and individuals who communicate with us.

3. Eligibility and Age Requirements

You must have reached the age of majority in your province, state, territory, or country to make a purchase through CozySip.store independently.

If you are under the legal age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

By placing an order, you represent that:

You are legally permitted to enter into the transaction.
The payment method is yours or you are authorized to use it.
The billing and shipping information is accurate.
The purchase is for lawful personal, household, or authorized business use.

We do not knowingly enter into sales contracts with individuals who lack legal capacity to complete the transaction.

4. Online Store Use

You may use CozySip.store only for legitimate shopping, informational, and customer-service purposes.

You must not use our website:

To commit fraud or unlawful activity
To impersonate another person
To submit false information
To use a payment method without authorization
To interfere with the operation or security of the website
To collect information about other users without permission
To transmit harmful software, viruses, or malicious code
To scrape, copy, extract, or reproduce store content without authorization
To test the website for vulnerabilities without written permission
To bypass security, access, or purchasing restrictions
To place orders for unauthorized resale or fraudulent chargebacks
To violate intellectual-property, privacy, or consumer-protection rights

We may suspend or terminate access when we reasonably believe that a user has violated these Terms or created a security, fraud, legal, or operational risk.

5. Product Information

We aim to present our products clearly and accurately. Product pages may include descriptions, images, dimensions, capacity, materials, colours, package contents, care instructions, suggested uses, and other relevant details.

However, customers acknowledge that:

Colours may appear differently depending on monitor settings, screen brightness, lighting, photography, and production batches.
Measurements may vary slightly because of manual measurement.
Handmade, hand-pinched, glazed, underglazed, printed, or artisan-style products may have small variations.
Packaging may be updated without changing the essential product.
Product photography may include decorative props that are not included.
Scale may appear different in lifestyle images.
Minor production differences do not necessarily constitute defects.

We make reasonable efforts to correct material errors. If a product description contains a significant mistake, we may correct it, contact affected customers, cancel an unfulfilled order, or provide another appropriate remedy.

Canadian businesses must not market goods in a materially false or misleading manner. Our intention is to provide honest product descriptions and correct material inaccuracies when identified.

6. Handmade and Decorative Variations

Certain CozySip.store products are intentionally designed with irregular shapes, artistic glazing, hand-painted elements, decorative textures, or artisan-inspired details.

Variations may include:

Slight differences in shape
Minor glaze marks
Subtle colour variation
Differences in pattern placement
Small surface characteristics
Modest differences between individual pieces
Slight variation in weight or capacity

These variations may be part of the product’s character rather than evidence of damage.

This section does not exclude remedies for products that are broken, unsafe, materially defective, or substantially different from their description. Québec consumer guidance recognizes legal warranties relating to product fitness, durability, hidden defects, and conformity with descriptions and merchant representations.

7. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve it. A product may become unavailable before checkout is completed or before an order is accepted.

We may:

Limit product quantities
Discontinue items
Restrict sales by region
Cancel orders where stock is unavailable
Replace outdated images or descriptions
Change available colours, styles, or variations
Limit purchases to prevent resale, abuse, or inventory manipulation

If an ordered product becomes unavailable, we may contact you to offer an alternative, issue a refund, or cancel the affected portion of the order.

We will not substitute a materially different product without your agreement.

8. Prices and Currency

Product prices are displayed in the currency selected or shown at checkout.

Prices may change without notice. The applicable price is generally the price shown when your order is submitted, subject to correction of obvious errors.

Displayed prices may not include:

Sales taxes
Import duties
Customs charges
Brokerage fees
Currency-conversion fees
Optional expedited delivery
Other governmental or third-party charges

Any required amount collected by us will be displayed during checkout where technically and legally applicable.

Your bank or payment provider may apply conversion fees or use its own exchange rate. Those charges are controlled by the payment provider and are not imposed by CozySip.store.

9. Pricing and Listing Errors

Occasionally, a product may be listed with an incorrect price, discount, description, shipping estimate, or availability status.

When an error is obvious or material, we reserve the right, to the extent permitted by law, to:

Correct the error
Refuse or cancel the affected order
Contact you for confirmation
Refund any amount already paid
Allow you to proceed at the corrected price

We will not knowingly use inaccurate pricing to mislead customers.

A minor typographical error that does not materially affect the product or transaction will not necessarily invalidate an order.

Any rights provided by mandatory consumer law remain unaffected.

10. Orders and Contract Formation

Submitting an order is an offer to purchase the selected products under these Terms.

After ordering, you may receive an automated confirmation. That confirmation acknowledges receipt of your order but does not always mean that the order has been finally accepted.

We may review orders for:

Payment authorization
Fraud risk
Inventory availability
Address accuracy
Purchase limits
Shipping restrictions
Compliance with these Terms
Suspected resale or abuse

An order is generally accepted when it enters fulfillment or when we otherwise confirm acceptance.

For online transactions in Québec, specific consumer-protection requirements may apply to contract information and the delivery of a copy of the contract.

Your order confirmation and these Terms should be retained for your records.

11. Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

Payment cannot be authorized
Fraud is suspected
Information is incomplete or inaccurate
Inventory is unavailable
A pricing or listing error occurred
Delivery is unavailable to the destination
The order violates these Terms
The quantity suggests unauthorized resale
The transaction creates a legal or security risk
The customer has engaged in repeated policy abuse

If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.

We will not refuse orders for reasons prohibited by applicable human-rights or consumer-protection law.

12. Payment

You agree to provide current, complete, and accurate payment and billing information.

Available payment methods are displayed at checkout and may be processed by Shopify Payments or other third-party payment providers.

By submitting payment details, you authorize the applicable payment processor to:

Validate your payment method
Place an authorization hold
Charge the purchase amount
Perform fraud-prevention checks
Process refunds where applicable

We do not guarantee that every payment method will be available in every country or for every transaction.

Payment authorization may be declined by your bank or payment provider. We are not responsible for fees, restrictions, or declines imposed by those third parties.

13. Taxes, Duties, and Import Charges

Customers are responsible for any taxes, customs duties, import fees, brokerage costs, or governmental charges not collected during checkout, unless applicable law provides otherwise.

International customers should review local import rules before ordering.

If a parcel is delayed, refused, abandoned, or returned because a customer did not pay required import charges, any refund will be assessed under our Return & Refund Policy and applicable law.

We do not control customs authorities and cannot guarantee how long customs clearance will take.

14. Shipping and Delivery

Orders are governed by our Shipping Policy, which is incorporated into these Terms by reference.

CozySip.store offers free standard worldwide shipping, with an estimated delivery period of 7–10 business days, unless a different estimate is shown for a particular product or destination.

Delivery estimates are not absolute guarantees. Delays may occur due to:

Customs processing
Carrier disruptions
Severe weather
Public holidays
Peak shopping periods
Incorrect address information
Remote delivery locations
Security inspections
Events beyond reasonable control

Customers are responsible for providing a complete and accurate delivery address.

Risk and responsibility for the product will transfer as required by applicable law. Nothing in these Terms removes legal rights relating to non-delivery, delayed delivery, or goods that fail to conform to the sales contract.

15. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

CozySip.store generally provides:

A 30-day return-request period
Free approved return shipping for eligible returns
Refunds for qualifying returned products
Remedies for damaged, defective, incorrect, or missing items

Returned products must satisfy the applicable eligibility requirements.

A merchant may establish the conditions of a voluntary return policy, but it must follow the terms it communicates to customers, subject to mandatory consumer rights.

Where applicable law grants stronger protections than our written policy, those legal protections take precedence.

16. Order Changes and Cancellations

We will make a reasonable effort to assist, but changes are not guaranteed after processing begins.

Once an order has shipped:

The delivery address may no longer be changeable
The shipment cannot usually be recalled
Cancellation may no longer be possible
A return may be required after delivery

Requests are handled according to operational feasibility and applicable law.

17. Product Care and Safe Use

Customers must use products according to their intended purpose and any supplied instructions.

Before use:

Wash drinkware appropriately
Inspect ceramic and glass items for cracks or damage
Confirm whether the product is microwave-safe or dishwasher-safe
Avoid sudden temperature changes unless the item is designed for them
Do not use damaged glass or ceramic products
Keep breakable items away from unsupervised children
Use care when handling hot beverages

Do not assume that all products are suitable for:

Open flames
Stovetops
Ovens
Freezers
Microwaves
Dishwashers
Boiling liquids
Extreme thermal changes

Refer to the individual product page or packaging.

CozySip.store is not responsible for damage caused by misuse, improper cleaning, unauthorized modification, impact, neglect, or use contrary to instructions, except where liability cannot legally be excluded.

18. Children’s Products and Supervision

Some products may feature playful designs that appeal to children. A decorative or cartoon-style appearance does not automatically mean that an item is a toy or suitable for unsupervised child use.

Ceramic and glass items may break and create sharp edges.

Adults should:

Supervise children
Check product suitability
Keep hot drinks out of reach
Inspect items before use
Discontinue use if cracking or damage occurs
Follow any age or safety guidance

Customers are responsible for exercising reasonable judgment when giving drinkware or accessories to a child.

19. Accounts and Passwords

Some features may allow you to create a customer account.

You are responsible for:

Maintaining the confidentiality of your login credentials
Providing accurate account information
Updating changed information
Restricting access to your device
Notifying us of unauthorized activity
All actions performed through your account, subject to applicable law

We may suspend or close an account that appears compromised, fraudulent, inactive, or in violation of these Terms.

Creating multiple accounts to exploit promotions, return limits, referral programmes, or purchasing restrictions is prohibited.

20. Promotions and Discount Codes

Promotions may be subject to separate rules.

Unless stated otherwise:

Discount codes cannot be combined
Codes have no cash value
Promotions apply only during the stated period
Eligibility requirements must be satisfied
Codes may exclude certain products
Discounts cannot be applied retroactively
Promotions may be limited to one use per customer or household
Fraudulent or automated use is prohibited

We may correct or withdraw a promotion affected by a material error, technical malfunction, unauthorized distribution, or abuse.

Returns of promotional orders may cause discounts or bundles to be recalculated.

21. Gift Cards and Store Credit

Where gift cards or store credits are offered:

They may be subject to additional terms
They are not redeemable for cash except where required by law
Lost or stolen codes may not be replaceable
Fraudulently obtained balances may be cancelled
Expiry rules will follow applicable law
Refunds may be returned to the original gift card or store-credit balance

Customers should keep gift-card details secure.

22. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, feedback, suggestions, questions, or other content.

By submitting content, you confirm that:

You created it or have permission to use it
It is honest and based on genuine experience
It does not violate another person’s rights
It is not defamatory, threatening, obscene, or unlawful
It does not contain malicious code
It does not disclose confidential personal information
It is not compensated or incentivized without proper disclosure

You grant CozySip.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish submitted content for store, marketing, and customer-service purposes, subject to applicable privacy and consumer laws.

We may moderate or remove content, but we are not obligated to publish every submission.

We will not knowingly alter a review in a way that materially misrepresents the reviewer’s opinion.

23. Intellectual Property

The website and its content may include:

Logos
Brand names
Product descriptions
Photography
Graphics
Icons
Layouts
Written content
Videos
Design elements
Software and code

These materials are owned by CozySip.store, licensed to us, supplied by authorized partners, or protected by applicable intellectual-property law.

You may use the website for personal shopping purposes only.

You may not, without written permission:

Copy or reproduce store content
Use our branding commercially
Republish product photographs
Create misleading store imitations
Scrape or harvest content
Remove copyright notices
Sell or license our content
Use our materials to suggest endorsement
Register confusingly similar branding

Third-party trademarks remain the property of their respective owners.

24. Third-Party Tools and Links

Our website may use or link to third-party services, including:

Shopify
Payment processors
Shipping carriers
Review providers
Analytics tools
Social-media platforms
Marketing services
Customer-support tools

Third-party services operate under their own terms and privacy policies.

We do not control external websites and are not responsible for their content, availability, security, or independent practices.

A link does not necessarily mean that we endorse every statement, product, or service offered by the third party.

Customers should review third-party terms before using those services.

25. Privacy and Personal Information

Our collection, use, and disclosure of personal information are governed by our Privacy Policy.

Depending on the transaction and jurisdiction, privacy obligations may arise under federal or provincial law. Canada’s federal private-sector privacy framework establishes rules for handling personal information in commercial activities where applicable.

By using our store, you acknowledge that information may be processed by Shopify and service providers necessary to operate the website, process payments, fulfill orders, prevent fraud, and provide customer support.

Please do not send sensitive information through unsecured communication channels.

26. Prohibited Conduct

You must not:

Violate any law
Infringe intellectual-property rights
Harass or threaten others
Submit false or misleading information
Upload malware
Attempt unauthorized access
Interfere with website performance
Circumvent security measures
Conduct automated scraping
Manipulate product reviews
Abuse promotions
Commit payment fraud
Submit fraudulent return claims
Resell products in violation of stated restrictions
Use the website for spam or phishing
Collect another user’s personal information
Misrepresent your identity or affiliation

Violations may lead to order cancellation, account restrictions, termination, reporting to service providers, or lawful enforcement action.

27. Fraud Prevention

We may use manual and automated tools to identify potentially fraudulent transactions.

Fraud reviews may consider:

Billing and shipping discrepancies
Unusual order volume
Multiple failed payments
Proxy or location inconsistencies
Prior chargebacks
Account behaviour
Payment-provider risk indicators
Repeated return claims

We may request reasonable identity or payment verification.

Any information collected for fraud prevention will be handled according to our Privacy Policy and applicable law.

We reserve the right to cancel transactions that present a credible fraud or security risk.

28. Disclaimer of Warranties

To the fullest extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted
Every feature will be error-free
All content will always be current
Every product will remain available
Delivery will occur on an exact date
Third-party services will be continuously available

However, nothing in these Terms excludes or limits legal warranties, statutory guarantees, or consumer rights that cannot lawfully be waived.

Products must still meet any mandatory standards relating to description, quality, safety, durability, and fitness for purpose.

29. Limitation of Liability

To the fullest extent permitted by applicable law, CozySip.store will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability may legally be limited, our total liability relating to a purchase will generally not exceed the amount paid for the product giving rise to the claim.

This limitation does not apply where exclusion or limitation is prohibited, including where applicable in relation to:

Intentional misconduct
Gross negligence
Fraud
Personal injury
Mandatory consumer guarantees
Product safety obligations
Other non-waivable legal rights

Nothing in these Terms is intended to deny a remedy that must be provided under applicable law.

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold CozySip.store harmless from claims, losses, liabilities, and reasonable expenses arising directly from:

Your unlawful use of the website
Your violation of these Terms
Your infringement of another person’s rights
Fraudulent information supplied by you
Unauthorized use of another person’s payment method
Content you submit in violation of law

This section does not require a consumer to indemnify us for our own negligence, breach, or unlawful conduct.

31. Service Interruptions and Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, such as:

Natural disasters
Severe weather
Fires or floods
War or civil unrest
Government restrictions
Epidemics or public-health emergencies
Labour disruptions
Carrier shutdowns
Customs delays
Utility failures
Cyberattacks
Platform outages
Supply-chain interruptions

We will make reasonable efforts to communicate material delays and fulfill affected orders when circumstances permit.

Where performance becomes impossible or legally prohibited, we may cancel the affected transaction and provide the appropriate refund.

32. Suspension and Termination

We may suspend or terminate website access without prior notice where reasonably necessary to:

Protect store security
Prevent fraud
Enforce these Terms
Comply with law
Protect customers or third parties
Address technical or operational risks

Termination does not eliminate obligations that arose before termination.

Sections relating to intellectual property, payment obligations, liability, disputes, submitted content, and other provisions intended to survive will remain effective.

33. Governing Law

These Terms are governed by the applicable laws of Canada and the Province of Québec, without improperly depriving consumers of protections provided by the mandatory laws of their place of residence.

Where consumer law requires disputes to be heard in a particular jurisdiction or prohibits advance forum restrictions, those mandatory rules will apply.

Nothing in these Terms prevents a consumer from contacting a government consumer-protection body or using a legally available dispute-resolution process.

34. Dispute Resolution

We encourage customers to contact us first so that we can try to resolve concerns fairly and efficiently.

Please email support@CozySip.store and include:

Your name
Your order number
A description of the issue
The solution requested
Supporting photographs or documents

The parties should make a reasonable good-faith effort to resolve the matter informally.

If informal resolution is unsuccessful, either party may pursue remedies available under applicable law.

These Terms do not impose mandatory arbitration or waive a customer’s right to use a court or consumer-protection process where such a waiver would be unlawful or inappropriate.

35. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

The invalidity of one provision does not invalidate the entire agreement unless the provision is essential and cannot reasonably be separated.

36. No Waiver

Our failure to enforce a provision immediately does not waive our right to enforce it later.

A waiver is effective only when clearly given by an authorized representative and applies only to the specific circumstances stated.

Providing a courtesy refund, replacement, discount, or exception does not permanently modify these Terms or create an obligation to provide the same exception in the future.

37. Entire Agreement

These Terms, together with our:

Return & Refund Policy
Shipping Policy
Privacy Policy
Contact Information
Legal Notice
Product-specific notices
Checkout disclosures

form the agreement governing your use of CozySip.store and purchases from us.

If a product-specific term conflicts with a general provision, the more specific term will generally apply to that product, subject to mandatory law.

38. Changes to These Terms

We may update these Terms to reflect:

Changes to our products
Changes to Shopify features
Operational improvements
New payment or shipping methods
Security requirements
Legal or regulatory developments
Changes in business practices

The updated version will be published on CozySip.store with a revised “Last Updated” date.

Changes generally apply prospectively. The Terms in effect when an order was placed will ordinarily govern that transaction unless a change is legally required or benefits the customer.

Continued use of the website after an update constitutes acceptance of the revised Terms for future use.

39. Interpretation

Headings are included for convenience and do not limit the meaning of a provision.

Words in the singular include the plural where appropriate, and references to “including” mean “including without limitation.”

When these Terms provide CozySip.store with discretion, that discretion will be exercised reasonably, in good faith, and subject to applicable law.

No provision will be interpreted as removing a non-waivable consumer right.

40. Contact Information

Questions about these Terms of Service may be directed to:

CozySip.store
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

Email: support@CozySip.store
Phone: (416) 858-3157

Please include your order number when your question relates to a purchase.

We aim to provide a clear, welcoming, and dependable shopping experience that reflects the calm comfort of the Cozy Scandinavian Cafe style at the heart of CozySip.store.

Legal note: This document is a comprehensive Shopify-ready template, not individualized legal advice. Because CozySip.store is based in Québec and may sell internationally, it should be reviewed by a qualified legal professional before publication, particularly for compliance with Québec language, privacy, consumer-contract, tax, and international selling requirements.