Shipping policy

Last Updated: July 18, 2026

Welcome to CozySip.store. Every mug, cup, and drinkware accessory we ship is carefully selected to help create warm mornings, relaxing coffee breaks, and cozy moments at home. Whether you are purchasing a handcrafted ceramic mug, a decorative gift set, or a modern glass cup, we want your shopping experience to be simple, transparent, and enjoyable.

This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and handled after leaving our fulfillment facilities. It also explains estimated delivery times, international shipping, customs procedures, shipping delays, lost packages, and customer responsibilities.

By placing an order with CozySip.store, you agree to this Shipping Policy together with our Terms of Service and Return & Refund Policy.

1. Worldwide Shipping

CozySip.store proudly offers Free Standard Shipping Worldwide.

We believe beautiful drinkware should be available to customers around the world without worrying about expensive shipping fees.

Unless otherwise stated on a product page or during checkout, every qualifying order includes:

  • Free worldwide standard shipping
  • Secure packaging
  • Order tracking when available
  • Customer support throughout the shipping process

Certain remote locations, restricted territories, military addresses, islands, or destinations with carrier limitations may require additional processing time or may not currently be serviceable.

If shipping is unavailable to your destination, we will notify you before completing or fulfilling your order whenever reasonably possible.

2. Order Processing Time

After your order is successfully placed, our team begins preparing it for shipment.

Typical processing time is:

1–3 Business Days

Processing includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Quality inspection
  • Protective packaging
  • Shipping label creation
  • Carrier handoff

Business days generally exclude:

  • Saturdays
  • Sundays
  • Canadian public holidays
  • Carrier holidays

Orders placed after business hours may begin processing on the following business day.

Large sales events, holiday seasons, inventory replenishment, severe weather, or unusually high order volumes may require additional processing time.

If significant delays occur, we will make reasonable efforts to notify affected customers.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

This estimate begins after your order has been processed and handed to the shipping carrier.

Delivery estimates are based on normal transportation conditions and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier operations
  • Weather conditions
  • Peak shopping seasons
  • Public holidays
  • Carrier delays
  • Rural delivery areas
  • Government inspections
  • Transportation disruptions

Most customers receive their orders within the estimated timeframe, but occasional delays outside our control may occur.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Order number
  • Shipment confirmation
  • Tracking number (when available)
  • Shipping carrier
  • Tracking link
  • Shipment status

Tracking information may take 24–72 hours to update after the carrier receives the package.

A tracking number showing "Label Created" or "Information Received" does not necessarily mean the package has not shipped. It often indicates that the carrier is preparing to scan the parcel into its transportation network.

5. Order Tracking

Customers may monitor shipment progress using the tracking information provided.

Tracking updates depend entirely on the shipping carrier.

Updates may occasionally pause while a package is:

  • Crossing international borders
  • Undergoing customs inspection
  • Waiting for transportation
  • Moving between logistics facilities
  • Awaiting delivery scheduling

Temporary periods without tracking updates do not automatically indicate that a package has been lost.

If tracking has not updated for an unusually long period, please contact our customer support team.

6. Shipping Carriers

To provide dependable international delivery, CozySip.store works with reputable logistics partners.

Depending on destination, shipments may be delivered by:

  • National postal services
  • International courier companies
  • Regional delivery providers
  • Local last-mile delivery partners

The carrier used may vary according to:

  • Destination country
  • Package size
  • Product type
  • Warehouse location
  • Shipping availability

Carrier selection is determined by our fulfillment system and cannot always be chosen by customers.

7. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate shipments.

This can happen because:

  • Products ship from different warehouses
  • Inventory is stored in multiple fulfillment centers
  • One item becomes available earlier
  • Package size limitations
  • Carrier routing requirements

When this occurs:

  • Each shipment may have its own tracking number.
  • Packages may arrive on different dates.
  • No additional shipping fee will be charged.

If one package arrives before another, please wait until the estimated delivery window has passed before reporting missing items.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

  • Full name
  • Street address
  • Apartment or suite number
  • City
  • Province or state
  • Postal or ZIP code
  • Country
  • Phone number

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Returned packages
  • Failed delivery
  • Additional shipping charges
  • Lost shipments

If you notice an address error after placing your order, contact us immediately.

Although we will do our best to assist, we cannot guarantee address changes after an order enters processing or shipment.

9. Shipping Restrictions

Some products may be unavailable in certain regions due to:

  • Carrier limitations
  • Customs regulations
  • Import restrictions
  • Local laws
  • Dangerous goods regulations
  • Political conditions
  • Sanctions
  • Transportation limitations

If your destination cannot currently be served, we will notify you and provide an appropriate solution, including cancellation and refund if necessary.

10. Customs, Duties, and Import Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Value Added Tax (VAT)
  • Goods and Services Tax (GST)
  • Brokerage fees
  • Local governmental charges

These charges are determined by your country's customs authority and are not included in our product prices unless specifically stated during checkout.

Customers are responsible for paying any applicable import fees required by their local authorities.

Customs procedures vary between countries and may affect delivery times.

Unfortunately, CozySip.store cannot influence customs processing times or customs decisions.

11. Customs Delays

International packages may occasionally experience customs delays.

Reasons include:

  • Random inspection
  • Documentation review
  • Local import procedures
  • National holidays
  • Increased shipping volume

Customs delays are beyond our control and are not considered shipping failures.

We appreciate your patience if customs clearance requires additional time.

12. Delivery Attempts

Most carriers will attempt delivery according to their local procedures.

If no one is available to receive the package, the carrier may:

  • Leave the parcel in a safe location
  • Deliver to a parcel locker
  • Leave a delivery notice
  • Attempt redelivery
  • Hold the package at a local pickup location

Customers should monitor tracking information carefully after shipment.

Failure to collect a held package may result in the shipment being returned.

13. Undeliverable Packages

A shipment may be considered undeliverable if:

  • The address is incorrect.
  • The recipient refuses delivery.
  • Delivery cannot be completed after multiple attempts.
  • Customs permanently rejects the shipment.
  • The package is abandoned.
  • Local regulations prohibit delivery.

If an undeliverable package is returned to us, we will contact you regarding available options.

Additional shipping costs may apply if reshipment is requested because of incorrect customer-provided information.

14. Lost Packages

A shipment may be considered lost when:

  • Tracking stops updating for an unusually long period.
  • The carrier confirms the package cannot be located.
  • Investigation determines the shipment cannot be recovered.

If you believe your package has been lost, please contact us.

Our support team may request:

  • Order number
  • Shipping address
  • Tracking number
  • Description of the issue

We will investigate with the shipping carrier.

If the package is confirmed lost, we may provide:

  • A replacement
  • A refund
  • Another reasonable solution

15. Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package:

Please first:

  • Check around your property.
  • Ask family members.
  • Check parcel lockers.
  • Ask neighbors.
  • Contact building management.
  • Contact your local delivery office.

Many packages are found shortly after delivery.

If you still cannot locate your shipment, contact us promptly.

We will assist with investigating the delivery.

16. Damaged During Shipping

Although every order is securely packaged, shipping damage may occasionally occur.

If your package arrives:

  • Broken
  • Cracked
  • Chipped
  • Wet
  • Crushed
  • Opened
  • Incomplete

Please contact us within 7 days of delivery.

Include:

  • Photos of the package
  • Photos of the product
  • Photos of shipping labels
  • Order number

After review, we may provide:

  • Replacement
  • Refund
  • Partial refund
  • Another suitable resolution

17. Incorrect Shipment

If you receive the wrong product:

Please contact us immediately.

Do not use the incorrect item.

Provide:

  • Order number
  • Product photographs
  • Shipping label photos

After verification, we will arrange an appropriate solution at no additional cost.

18. Missing Items

If your order appears incomplete:

Please first verify:

  • Multiple tracking numbers
  • Separate shipments
  • Package contents

If an item is genuinely missing, contact our support team.

We will investigate and provide an appropriate solution if necessary.

19. Shipping Delays

Unexpected delays may occur due to:

  • Severe weather
  • Natural disasters
  • Customs inspections
  • Public holidays
  • Transportation disruptions
  • Carrier operational issues
  • High seasonal demand
  • Global supply chain interruptions

While we make every effort to ship promptly, delivery estimates cannot be guaranteed under these circumstances.

We appreciate your patience and understanding.

20. Order Refusal

Customers should not refuse delivery without contacting us first.

Refused shipments may:

  • Incur return shipping costs
  • Experience long return transit times
  • Be abandoned by carriers
  • Result in customs fees

Refund eligibility will follow our Return & Refund Policy.

21. Force Majeure

CozySip.store shall not be responsible for shipping delays resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • War
  • Government actions
  • Labor strikes
  • Epidemics
  • Pandemics
  • Transportation failures
  • Utility outages
  • Cybersecurity incidents

We will continue processing and shipping orders as soon as reasonably possible.

22. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect:

  • Operational improvements
  • Carrier changes
  • Shipping service updates
  • Legal requirements
  • Business developments

The latest version will always be available on CozySip.store.

The updated policy becomes effective immediately upon publication unless otherwise required by applicable law.

23. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us.

CozySip.store

Business Address
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

Email: support@CozySip.store

Phone: (416) 858-3157

Our customer support team is committed to providing friendly, professional assistance throughout every stage of your order. At CozySip.store, we strive to ensure that every package arrives safely, every delivery is handled with care, and every customer enjoys the same warm, welcoming experience that inspires our Cozy Scandinavian Cafe brand.