Shipping policy
At CozySip, we believe getting your order should be simple and convenient. That is why we offer free worldwide shipping on eligible orders, with an estimated delivery timeframe of 7–10 days.
Free Worldwide Shipping
CozySip provides free shipping worldwide.
There is no additional standard shipping charge for eligible orders during checkout.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates are calculated from the time your order is processed and shipped and may vary depending on your destination and circumstances affecting the delivery network.
Although we work to provide reliable delivery, the estimated timeframe is not a guaranteed delivery date.
Order Processing
After your order is successfully placed, our team begins preparing it for fulfillment.
Processing time may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.
Once your order has been shipped, available tracking information may be provided so you can follow its progress.
Tracking Your Order
When tracking information is available, it may be sent to the email address associated with your order.
Tracking updates are provided by the applicable shipping carrier and may take some time to appear after the shipment has been dispatched.
If tracking information appears to be delayed, please allow reasonable time for the carrier system to update.
International Delivery
CozySip ships to customers around the world.
International orders may be subject to customs processing, import requirements, taxes, duties, or other charges imposed by the destination country where applicable.
Any such charges that are legally payable by the customer are the customer's responsibility unless expressly stated otherwise at checkout.
Customs processing may also affect the actual delivery timeframe.
Delivery Delays
While we aim to provide delivery within the estimated 7–10 day timeframe, circumstances outside our reasonable control may occasionally cause delays.
These circumstances may include severe weather, transportation disruptions, customs inspections, public holidays, carrier delays, incorrect delivery information, or other unforeseen events.
We appreciate your patience when such circumstances occur.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will make reasonable efforts to assist before the order is shipped.
Once an order has been dispatched, changes to the delivery address may no longer be possible.
Missing or Delayed Orders
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
support@CozySip.store
Please include your order number and shipping information so that our team can investigate the situation and provide appropriate assistance.
Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product where possible and contact CozySip as soon as reasonably possible.
Our team will review the information and work with you toward an appropriate resolution under our Return & Refund Policy and applicable consumer protection requirements.
Delivery Information
Shipping: Free Worldwide Shipping
Estimated Delivery: 7–10 days
Support Email: support@CozySip.store
Phone: (416) 858-3157
Our Shipping Promise
CozySip is committed to making the delivery experience as straightforward as possible. We carefully communicate our estimated delivery timeframe and provide customer support when questions or unexpected issues arise.
Because carrier and customs operations are outside our direct control, delivery dates may occasionally vary.