Legal notice
Last Updated: July 18, 2026
This Legal Notice governs access to and use of CozySip.store, including all pages, product listings, digital content, checkout functions, customer-service features, and related services made available through the website.
Shopify allows merchants to publish a Legal Notice through the Settings → Policies section of the Shopify administration panel. Merchants remain responsible for reviewing generated or customized policy content and ensuring that it accurately reflects their business and applicable legal obligations.
Please read this Legal Notice together with our Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy, and Contact Information page. By accessing or using CozySip.store, you acknowledge that you have had an opportunity to review these documents.
1. Website Operator
The website CozySip.store is operated under the commercial name:
CozySip.store
Business Address:
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada
Customer Support Email:
support@CozySip.store
Telephone:
(416) 858-3157
Website:
CozySip.store
For formal business identification, the registered legal name of the owner or operating entity should be displayed here if it differs from the commercial name CozySip.store.
Registered Legal Name: [Insert registered owner or company name]
Québec Enterprise Number, if applicable: [Insert NEQ]
Canadian Business Number, if applicable: [Insert BN]
GST/HST or QST Registration Number, if applicable: [Insert number]
These identification numbers should not be invented or added unless CozySip.store has actually received them from the applicable government authority.
Most Canadian businesses must register their business name unless they operate under an applicable exception, and registration requirements depend on the business structure and province or territory.
2. Nature of the Business
CozySip.store is an online retail store specializing in drinkware and lifestyle products selected to complement warm, calm, and comfortable everyday routines.
Products offered through the website may include:
Ceramic mugs
Glass cups
Coffee and tea drinkware
Mug and saucer sets
Decorative drinkware
Gift-ready cup sets
Seasonal mugs
Lids and spoons
Drinkware accessories
Home and café-inspired products
Our brand presentation is inspired by a Cozy Scandinavian Cafe aesthetic, emphasizing simplicity, natural warmth, practical beauty, and relaxed everyday living.
Unless expressly stated otherwise, CozySip.store does not operate as a medical, nutritional, safety-testing, engineering, or professional advisory service. Product information is provided for general retail and purchasing purposes.
3. Purpose of This Legal Notice
This Legal Notice identifies the operator of CozySip.store and establishes important conditions relating to:
Website ownership
Intellectual property
Permitted use
Product information
External services
Technical availability
Customer communications
Consumer rights
Liability
Privacy and data handling
Applicable law
Legal notices and complaints
Nothing in this document is intended to exclude, restrict, or replace a consumer right that cannot lawfully be waived.
Where mandatory legislation provides customers with stronger protections than this Legal Notice, the applicable legislation will prevail.
4. Online Transactions
Purchases made through CozySip.store are distance transactions completed electronically.
Before submitting an order, customers should review:
The product name
Product photographs
Available variations
Materials and dimensions
Approximate capacity
Package contents
Price and currency
Applicable taxes
Shipping information
Estimated delivery time
Return eligibility
Refund conditions
These details, together with the order summary and applicable store policies, form part of the information presented in connection with the transaction.
Québec’s consumer-protection rules contain specific requirements for contracts concluded at a distance, including disclosure obligations for merchants and potential cancellation rights where required information is not properly provided.
Customers should retain their order confirmation, payment confirmation, shipping information, and policy documents for their records.
5. Contracting Process
Displaying a product on CozySip.store is generally an invitation for customers to submit an order and does not guarantee that every requested transaction will be accepted.
When a customer places an order, CozySip.store may review:
Product availability
Payment authorization
Delivery availability
Shipping restrictions
Address accuracy
Order quantities
Possible pricing errors
Fraud indicators
Compliance with store policies
An automated order confirmation acknowledges that the order was received. Depending on the circumstances, final acceptance may occur when payment is confirmed, fulfillment begins, or a shipment confirmation is issued.
CozySip.store may refuse or cancel an order where reasonably necessary, including when:
A product is unavailable
Payment cannot be authorized
The information supplied is incomplete
The delivery address is invalid
There is an obvious pricing error
The order appears fraudulent
The transaction violates applicable law
The order violates our Terms of Service
If a paid order is cancelled by CozySip.store, the appropriate amount will be refunded to the original payment method.
6. Product Information and Presentation
We make reasonable efforts to ensure that product information is useful, understandable, and accurate.
However, customers acknowledge that product presentation may be affected by:
Screen settings
Lighting conditions
Photography
Manual measurements
Production batches
Material characteristics
Hand-painted details
Glaze variation
Pattern placement
Packaging updates
Ceramic, glass, and artisan-inspired items may contain modest differences between individual units. Slight variations in colour, finish, shape, texture, capacity, or decorative placement may be inherent in the product and may not constitute a defect.
Decorative items shown in lifestyle photographs are not included unless the product description expressly identifies them as part of the package.
Customers should rely on the written package-contents section and product specifications when deciding what is included with an order.
Materially inaccurate information will be corrected when identified. Appropriate remedies may be provided where a supplied product is defective, unsafe, incorrectly described, or materially different from the item ordered.
7. Product Use and Safety
Customers must use all products responsibly and according to their intended purpose.
Before using ceramic or glass drinkware, customers should:
Inspect the item for cracks or chips
Wash it according to the applicable care instructions
Confirm whether it is microwave-safe
Confirm whether it is dishwasher-safe
Avoid extreme temperature changes
Keep breakable items away from unsupervised children
Avoid using products with visible structural damage
Exercise caution with hot liquids
Not every product sold by CozySip.store is suitable for:
Microwave ovens
Conventional ovens
Stovetops
Open flames
Freezers
Dishwashers
Boiling liquids
Sudden thermal changes
Customers must consult the individual product description, packaging, or care instructions before using an item in these conditions.
A decorative design that appeals to children does not automatically mean the product is a toy or suitable for unsupervised use by children.
CozySip.store is not responsible for damage caused by improper use, impact, unauthorized modification, negligent handling, inappropriate cleaning, or use contrary to clearly provided instructions, except where liability cannot legally be excluded.
8. Intellectual Property Ownership
Unless otherwise indicated, the content available through CozySip.store is owned by, licensed to, or lawfully used by CozySip.store.
Protected content may include:
The CozySip.store name
Logos
Brand graphics
Website layouts
Product descriptions
Original photographs
Marketing images
Illustrations
Icons
Typography arrangements
Written content
Videos
Digital designs
Downloadable materials
Product-page organization
Website code and functionality
Customers are granted a limited, personal, non-exclusive, revocable right to access and use the website for lawful shopping and informational purposes.
No ownership interest is transferred to a user merely because the user accesses, downloads, views, or purchases through the website.
9. Prohibited Use of Website Content
Without prior written permission, users must not:
Copy substantial portions of the website
Republish our product descriptions
Reproduce our original photography
Use our logos commercially
Create a confusingly similar store
Misrepresent an affiliation with CozySip.store
Remove copyright or ownership notices
Sell or license our content
Use our content in misleading advertising
Scrape product data through automated tools
Use website content to train commercial systems without authorization
Register confusingly similar domain names or social accounts
Use CozySip.store materials to support fraud or impersonation
Limited quotations may be permitted where allowed by applicable copyright law, provided they are accurate, appropriately attributed, and do not falsely suggest sponsorship or endorsement.
Requests for content use should be submitted to support@CozySip.store.
10. Third-Party Trademarks and Designs
Certain products may reference styles, themes, artistic influences, or third-party intellectual property.
All third-party trademarks, service marks, characters, logos, product names, and company names remain the property of their respective owners.
The appearance of a third-party name or reference does not necessarily mean that CozySip.store is sponsored, endorsed, licensed, or affiliated with that third party.
CozySip.store does not claim ownership of intellectual property belonging to others.
A rights holder who believes that content on the website infringes valid intellectual-property rights may submit a written notice containing:
The rights holder’s name
Contact information
Identification of the protected work
Identification of the allegedly infringing material
Evidence of ownership or authorization
A clear explanation of the concern
A good-faith statement that the claim is accurate
Notices should be emailed to support@CozySip.store.
11. Customer-Submitted Content
Customers may be invited to submit reviews, photographs, comments, suggestions, questions, or other material.
By submitting content, the contributor confirms that:
The content is truthful
The contributor created it or has permission to use it
It does not infringe another person’s rights
It does not disclose confidential information
It is not fraudulent or misleading
It does not contain malicious software
It does not contain unlawful threats or harassment
It accurately discloses any compensation or incentive received
Unless prohibited by law, the contributor grants CozySip.store a non-exclusive, worldwide, royalty-free licence to reproduce, display, adapt, publish, and use the submitted content for website, customer-service, promotional, and business purposes.
CozySip.store may moderate or remove submitted content that violates store policies or applicable law. We are not obligated to publish every review or submission.
We will not knowingly edit customer content in a way that materially misrepresents the customer’s genuine opinion.
12. Website Availability
We aim to maintain a reliable and functional website, but continuous or error-free access cannot be guaranteed.
Access may be interrupted by:
Maintenance
Platform updates
Technical failures
Internet outages
Cybersecurity incidents
Hosting problems
Payment-provider interruptions
Third-party service failures
Excessive traffic
Events outside our reasonable control
We may modify, suspend, restrict, or discontinue a website feature when reasonably necessary.
We are not responsible for temporary inability to access the website where the interruption is outside our reasonable control, except where applicable law provides otherwise.
13. Shopify Platform
CozySip.store is hosted using Shopify’s e-commerce platform.
Shopify provides technical infrastructure that may support:
Website hosting
Checkout functionality
Order management
Customer accounts
Payment integrations
Policy publication
Privacy tools
Store administration
Shopify enables merchants to add store policies and may automatically display policy links in certain checkout areas. Store owners remain responsible for the content and legal adequacy of the policies they publish.
Shopify is an independent service provider with its own legal terms and privacy practices.
References to Shopify do not mean that Shopify is the seller of CozySip.store products or responsible for our customer-service obligations.
14. External Links
CozySip.store may contain links to external websites or services operated by third parties.
These may include:
Shipping carriers
Payment providers
Social-media platforms
Product-review services
Business directories
Customer-support platforms
Government information pages
External websites are governed by their own terms, policies, security practices, and content standards.
CozySip.store does not control all third-party websites and does not guarantee their availability, accuracy, safety, or continued operation.
A link does not necessarily constitute endorsement of every product, statement, or service offered by the linked organization.
Users should review third-party terms before supplying personal information or completing transactions outside CozySip.store.
15. Privacy and Cookies
Personal information collected through CozySip.store is governed by our Privacy Policy and applicable privacy settings.
Information may be processed to:
Complete purchases
Process payments
Deliver orders
Prevent fraud
Provide customer support
Manage returns
Send transactional communications
Improve website performance
Comply with legal obligations
Customers should review the Privacy Policy for additional information regarding the categories of information collected, purposes of processing, service providers, retention, marketing preferences, and available privacy rights.
Shopify provides merchant tools for managing customer privacy features, including settings intended to assist with privacy compliance. The merchant remains responsible for configuring those tools appropriately for its operations and customer locations.
Where a cookie preference tool is presented, customers may use it to manage eligible non-essential technologies.
Essential technologies may still operate where they are required for checkout, security, fraud prevention, account access, or basic website functionality.
16. Electronic Communications
By communicating with CozySip.store electronically, customers acknowledge that responses and transaction records may also be provided electronically.
Electronic communications may include:
Order confirmations
Payment confirmations
Shipping updates
Delivery notifications
Return instructions
Refund notices
Customer-service responses
Security alerts
Policy updates
Marketing messages, where permitted
Customers are responsible for providing a valid email address and maintaining access to the inbox used for the purchase.
Marketing communications may generally be unsubscribed from using the link provided in an eligible promotional email.
Unsubscribing from marketing does not prevent the delivery of necessary transaction, security, or customer-service messages.
17. No Professional Advice
Website content is provided for general retail, informational, and promotional purposes.
Nothing on CozySip.store constitutes:
Legal advice
Medical advice
Financial advice
Tax advice
Nutritional advice
Engineering advice
Professional safety certification
A substitute for manufacturer instructions
Customers should obtain appropriate professional advice when their circumstances require it.
Any general discussion of product use, material care, gifting, beverage service, or home styling should be interpreted as ordinary retail information rather than specialized professional guidance.
18. Limitation of Liability
To the fullest extent permitted by applicable law, CozySip.store is not responsible for indirect, incidental, special, punitive, or consequential loss arising from website use, inability to access the website, or misuse of a product.
Where liability may legally be limited, the total liability connected with a product purchase will generally not exceed the amount paid for the affected product.
This limitation is not intended to apply where exclusion or limitation is prohibited, including where applicable in relation to:
Fraud
Intentional misconduct
Gross negligence
Personal injury
Mandatory legal warranties
Product-safety obligations
Non-waivable consumer rights
Nothing in this Legal Notice eliminates a remedy that CozySip.store must provide under applicable law.
19. Consumer Protection
CozySip.store intends to conduct its business honestly and to avoid false or deceptive practices.
Consumers may have legal rights relating to:
Accurate representations
Product conformity
Acceptable quality
Fitness for ordinary use
Delivery
Unauthorized transactions
Defective goods
Online contracts
Refunds or cancellation in prescribed circumstances
Written store policies supplement these statutory rights and do not replace them.
Canadian consumer-protection information recognizes that provincial and territorial laws may apply alongside federal rules concerning unfair or deceptive business practices.
Customers who believe a problem has occurred are encouraged to contact us first so we can investigate and attempt to provide an appropriate resolution.
20. Returns, Shipping, and Store Policies
Purchases made through CozySip.store are also governed by our:
Return & Refund Policy
Shipping Policy
Terms of Service
Privacy Policy
Contact Information page
Product-specific disclosures
Checkout notices
These documents should be read together.
Where a product-specific notice conflicts with a general policy, the more specific disclosure may apply to that product, provided it does not unlawfully reduce mandatory consumer rights.
Customers should not send returns to our business address unless written return authorization specifically directs them to do so.
21. Fraud and Website Security
Users must not attempt to:
Access restricted systems
Interfere with checkout functions
Introduce malware
Obtain another customer’s information
Use stolen payment credentials
Impersonate CozySip.store
Create fraudulent orders
Manipulate discounts
Submit false delivery claims
Submit false damage claims
Commit return fraud
Circumvent website-security controls
Suspicious activity may be reviewed using information supplied by payment processors, carriers, Shopify, fraud-prevention tools, and other authorized service providers.
Where appropriate, suspected criminal or fraudulent activity may be reported to payment providers, platform operators, carriers, or lawful authorities.
22. Governing Law
This Legal Notice and the operation of CozySip.store are governed by the applicable laws of Canada and the Province of Québec.
However, this provision does not remove mandatory protections granted to consumers under the laws that apply in their place of residence.
Where applicable law requires that a consumer claim be heard in a particular jurisdiction, that mandatory requirement will take precedence.
Nothing in this document prevents a customer from contacting a consumer-protection authority or exercising a legally available remedy.
23. Complaints and Dispute Resolution
Customers should send complaints to:
Please include:
Full name
Order number
Description of the issue
Relevant dates
Supporting photographs or documents
Previous correspondence
Requested resolution
We will make a good-faith effort to review and respond to complete complaints.
Canada’s Office of Consumer Affairs recommends that consumers first organize relevant records and communicate clearly with the business when attempting to resolve a complaint.
If a matter cannot be resolved directly, each party may use the remedies available under applicable law.
This Legal Notice does not require customers to waive access to courts, consumer authorities, or other processes where such a waiver would be invalid.
24. Formal Legal Communications
Formal legal correspondence may be sent to:
CozySip.store
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada
A copy may also be emailed to:
Formal correspondence should clearly identify:
The sender
The represented party
Contact details
The legal basis of the notice
Relevant order or transaction
Requested action
Supporting documentation
Applicable deadline
Sending an ordinary customer-service email may not satisfy formal legal-service requirements. The sender remains responsible for complying with any legally required method of service.
25. Changes to This Legal Notice
CozySip.store may update this Legal Notice to reflect:
Changes in business operations
Changes to website functionality
New products or services
Shopify platform updates
Changes to service providers
Changes in applicable law
Security improvements
Administrative corrections
The revised version will be published on CozySip.store with an updated revision date.
Changes will generally apply prospectively. Transactions already completed will ordinarily remain governed by the terms presented when the order was placed, except where a change is legally required or provides greater protection to the customer.
26. Severability
If a provision of this Legal Notice is found invalid, illegal, or unenforceable, that provision will be limited or interpreted to the minimum extent necessary.
The remaining provisions will continue in effect unless the invalid provision is essential and cannot reasonably be separated from the remainder.
27. No Waiver
Failure to enforce a provision immediately does not waive the right to enforce it later.
A courtesy refund, replacement, exception, discount, or customer-service gesture does not permanently alter this Legal Notice and does not create an obligation to provide the same exception in future cases.
28. Official Contact Information
Questions regarding this Legal Notice may be directed to:
CozySip.store
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada
Email: support@CozySip.store
Telephone: (416) 858-3157
Website: CozySip.store
Please include an order number when the inquiry relates to a purchase.
At CozySip.store, we aim to combine dependable online service with the calm, welcoming character of a Cozy Scandinavian Cafe. We appreciate your trust and remain committed to handling customer questions with clarity, warmth, and care.
Important publication note: Before adding this Legal Notice to your Shopify store, replace all bracketed registration fields with accurate information or remove fields that do not apply. This template is general informational content and should be reviewed by a qualified Québec legal professional, particularly regarding business registration, French-language requirements, privacy obligations, taxation, and distance-contract rules.