Contact information

We are always happy to hear from you. Whether you have a question about a product, need assistance with an order, have a shipping question, or would like help with a return, the CozySip team is here to help.

Customer Support

Email: support@CozySip.store

For the fastest assistance, please include your order number when contacting us about an existing purchase.

Phone: (416) 858-3157

Our phone line is available for customer inquiries and order support.

Business Address

CozySip
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

What We Can Help With

Our customer support team can assist with:

Product Questions
Information about tea organizers, coffee pod storage, beverage stations, bamboo organizers, rotating organizers, and other products available through CozySip.

Order Assistance
Questions about order status, order information, product availability, and other purchase-related matters.

Shipping Support
Questions about our free worldwide shipping, estimated 7–10 day delivery timeframe, tracking information, and delivery concerns.

Returns & Refunds
Assistance with our 30-day return and refund process.

General Inquiries
Questions, feedback, suggestions, or other matters related to CozySip.

Before Contacting Us

For questions about an existing order, please provide your order number whenever possible. If your request concerns a damaged or incorrect product, photographs and a brief description of the issue may help us provide assistance more efficiently.

Our Commitment

At CozySip, we believe customer support should be friendly, clear, and helpful. We aim to make every interaction straightforward and to provide practical assistance whenever you need us.

We appreciate every customer who chooses CozySip and look forward to helping you create a more organized and enjoyable tea and coffee space.

CozySip
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

Email: support@CozySip.store
Phone: (416) 858-3157