At CozySip, we want every purchase to feel simple, comfortable, and worry-free. If your order does not meet your expectations, we offer a 30-day return and refund period so you can shop with confidence.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the item should generally be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Certain items may not be eligible for return where applicable by law or where their condition makes them unsuitable for resale. If you are unsure whether your item qualifies, please contact our support team before sending anything back.

Free Returns

CozySip provides free returns within the applicable 30-day return period. Please contact us before returning your order so our team can provide the appropriate return instructions.

Do not send an item to the business address without first contacting us, as the correct return instructions may vary depending on the order and product.

Damaged or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide your order number along with clear photographs or other relevant information showing the condition of the product and packaging.

Depending on the circumstances, CozySip may arrange a replacement, refund, or another appropriate solution.

Refunds

Once an approved return has been received and reviewed, CozySip will process the applicable refund.

Approved refunds are generally issued to the original payment method used for the purchase. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

If a refund is approved, we will confirm the refund by email whenever appropriate.

Exchanges

If you would prefer a different product rather than a refund, please contact our support team. Where possible, we may assist with an exchange or recommend the most suitable solution based on product availability.

Items Returned in Unsuitable Condition

If an item is returned after being used, damaged through misuse, altered, or missing essential components, CozySip may need to assess whether the return qualifies under this policy.

This does not affect any consumer rights that cannot legally be excluded or limited.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return process may apply.

Contact Us

For return or refund assistance, please contact:

CozySip
1545 Avenue de la Montagne E
Québec, QC G3K 1P5
Canada

Email: support@CozySip.store
Phone: (416) 858-3157

Please include your order number whenever contacting us about an existing purchase.

Our Commitment

At CozySip, our goal is to make your shopping experience as comfortable as the spaces our products are designed to organize. If something is not right with your order, please reach out to us and we will do our best to provide a fair and helpful solution.

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.